Frequently Asked Questions
Everything you need to know about our cycling apparel and services.
What is the typical shipping time for orders?
Standard shipping usually takes 3 to 5 business days within the continental United States. International orders may take 7 to 14 business days depending on the destination and customs processing.
What is your return policy for cycling gear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, bib shorts must be tried on over clean undergarments.
How do I determine my correct size?
Our gear is designed with a performance fit. We recommend checking our detailed size guide on each product page, which includes measurements for chest, waist, and hip to ensure a perfect fit.
Do you offer a crash replacement program?
Yes, we know accidents happen. If you crash in our gear, reach out to our support team with photos of the damaged item to receive a discount on a replacement garment.
Where is Ornot apparel manufactured?
We take pride in our domestic production. The majority of our products are designed and sewn in the United States, allowing us to maintain high quality standards and a smaller carbon footprint.
How should I care for my technical fabrics?
To prolong the life of your gear, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid fabric softeners and bleach, as these can damage the technical fibers and moisture-wicking properties.